Privacy policy

1. Data controller

Enquiries submitted through this website are processed by SMR-SECURITE, 46 ter rue Camille Lemoine, 77290 Mitry-Mory, France. Data handling is overseen by Idir Meddour, Project Manager.

For questions about personal data, email contact@smr-securite.com.

2. Data collected

When you use the contact form, we may collect:

• your full name;
• company name;
• email address and project location, where provided;
• the nature and description of your requirement;
• documents you choose to attach;
• technical information required to secure the form and prevent automated submissions.

Fields marked with an asterisk are required to identify and process your enquiry. Without them, SMR Sécurité may be unable to respond.

3. Purposes and legal basis

Data is used solely to receive, assess and process your enquiry, contact you and secure the form.

Processing is based on the consent given when the form is submitted. You may withdraw consent by writing to the address above, without affecting processing already carried out.

4. Recipients

Information is available only to authorised SMR Sécurité personnel who require it to process your enquiry. It is neither sold nor used for marketing communications without prior consent.

Cloudflare provides hosting, website security and anti-spam protection. Resend provides technical delivery of enquiries to the SMR Sécurité contact mailbox. These providers process data only to deliver these services.

5. Retention

Data and documents sent through the contact form are retained for 30 days from receipt and then deleted, unless longer retention is necessary for a contractual relationship or legal obligation.

6. Attachments and sensitive information

Please send only documents needed to assess your enquiry. Do not send passwords, access codes, health data or detailed security information unless strictly necessary for this initial discussion.

7. Your rights

You may request access to, correction or deletion of your data, or restriction of its processing. Depending on the circumstances, you may also object to processing, withdraw consent and request portability of data you supplied.

To exercise these rights, email contact@smr-securite.com and describe your request. Proof of identity may be requested only where there is reasonable doubt about your identity.

If you believe your rights have not been respected after contacting us, you may lodge a complaint with the French data-protection authority, the CNIL.

8. Cookies and analytics

The current website uses no advertising cookies or audience-measurement tools. If such services are added, this policy will be updated and consent will be requested where required by law.

9. Security and policy updates

SMR Sécurité applies proportionate technical and organisational measures to protect information against unauthorised access, loss or disclosure. This policy may change to reflect updates to the website, services or applicable obligations.